Online Sale Terms and Conditions that apply to internet sales – page under review
We accept Visa and MasterCard credit cards, PayPal, and payment by Direct Deposit (EFT) through your Internet bank or a local branch. PayPal is an option through the online checkout or we can send a PayPal invoice for any mail order items not purchased via the website’s shopping cart. Cheques or money orders are not accepted. We also do not accept American Express or Diners’ Club (sorry).
Returns & Refunds
Buy from us with confidence! If they don’t fit we will exchange them for you. If we do not have the required size/colour/style in the same product we will do our best to find a comparable product at the same or a similar price.
You may also Email us (if this link does not work in your device, try firstname.lastname@example.org) for our FREE sizing guides or product information or ring 0411 33 55 44 – just to be sure – and to hopefully avoid the problem in the first place!
Additional 2-way freight charges may apply to returns – but at least we exchange! If the error is ours, where for example you order a size 9 and we send an 8, we will pay the freight.
We respect and will honour all relevant legislation on refunds. Where one-off items are ordered specifically for you from a foreign supplier, refunds may not be possible. Where one-off or special order items are ordered for you from an Australian supplier we will work with you and the supplier to assist, wherever possible, but we are also bound by the rules of that supplier and cannot guarantee how a third party will respond. If you have selected the wrong size due to purchasing on impulse or due to an error on your part but chose not to accept an alternative product, we may not be able to assist you or a restocking fee may apply. The purpose of such fees is to help us recover administration or third party costs due to an error or omission that was not related to our actions. Liquidation or clearance stock sales are final and no exchange or refund will be possible.
We subsidise our courier or shipping & handling costs to all parts of Australia. See our Shipping & Delivery page for more information.