Rollerway Skate Centre

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Party FAQ

More Info for Parties

Party FAQ

- our party FAQ

Suggestions, Conditions, and things we have noticed

 

Five minutes of reading to give you and your guests a better party experience!

 

Rules, what rules?

Like so many other places nowadays many of our rules are not made by us, but instead by Councils, State & Federal Governments, Insurance Companies, Industry Associations, Risk Managers, and Common Law precedents, so we hope you understand that where once we were "just a skate centre" now we have to enforce all sorts of ridiculous rules and conditions, many of which we may hate more than you. Please forgive us!

 

Click on the following for more info, or just scroll down.

 

OPENING OR STARTING TIME?

WHAT TO WEAR

SKATES OR BLADES (QUADS OR INLINES) - Which is easier?

HOW DO I HELP THEM?

TRY NOT TO CARRY CHILDREN WHEN ON SKATES

ANY OTHER SKATING TIPS

GAMES & ACTIVITIES

SAFETY EQUIPMENT

OUTSIDE FOOD OR DRINK

BYO CAKES

SPECIAL FOOD NEEDS?

CHANGING THE MENU?

NON SKATING CHILDREN OR INFANTS

PARTY TABLES AND SPACE

DECORATING TABLES

USE OF THE SKATE PARK

DISCO FORMAT

SHORTENED PARTIES
 

 

OPENING OR START TIME?
Our doors open right on the time indicated on our website - if you arrive too early the kids get a bit restless - so some parents will put on the invitation that the party starts 15 minutes after opening to avoid the wait at the door or the rush for skates.

 

WHAT TO WEAR
Remind kids to bring long socks (short will do, but long is better) and loose comfortable clothing.

 

SKATES OR BLADES (QUADS OR INLINES) - Which is easier?
Both are great and both are available. If your guests have used one or the other, suggest they stick with what they know, although they are welcome to try an alternative. Both have different features but if you want to know what is easier especially in the first 10-20 minutes for a first timer, the blades are a little easier because the longer wheel base slightly reduces the feeling of unbalancing backwards (for 90% of people).

 

HOW DO I HELP THEM?
Parents helping kids to skate. There are three common issues with this. First, kid's of almost any age can learn quicker without holding someone's hand than when they do. We have a few strategies for this but if you feel that you must help your kids note that it may be you rather than the child who ends up falling on their bottom. (See here for some skating tips.) Don't be deterred by us if you are keen, however, but note that although we normally exempt parents from an entry fee if they are watching their kids, we have to charge you entry and hire once you participate in the activity. And, the other tricky issue is that we do not allow people without skates on the rink - there are safety and crowd control issues associated with this, so please help the really dependent skaters off-rink, please (We can help too).

 

TRY NOT TO CARRY CHILDREN WHEN ON SKATES
Even great skaters with awesome balance can be tripped up by a third party, so please do not carry your children whilst you are on skates.

 

ANY OTHER SKATING TIPS
Apart from what we have here (CLICK ME) and please don't be cynical, we suggest that the birthday person and perhaps your guests be encouraged to come skating once or twice before the party. Yes, we obviously have a vested interest in that statement, but it does improve the experience. In any case, most non-skaters can become skaters in 10-20 minutes of practicing the basics, so don't worry if you don't have the time for a little pre-party practice, it's just that it allows you to be confident enough to participate in more games or activities throughout the party session.

 

GAMES & ACTIVITIES
Like most roller rinks around the world we have found that changing up the activities - even just a little - every 10-20 minutes makes things more fun. Most of the time skaters will be "general" or "free" skating but we like to throw in some easy and hard games that are either fun to play or even to watch. So don't expect to just skate around in circles for hours!

 

SAFETY EQUIPMENT
May we start by saying that you can hire safety equipment, if required. Use is discretionary however*. There are arguments for and against each piece of equipment both in terms of its effectiveness and the consequences of compliance and individual behaviour when used (that sounds like a disclaimer, doesn't it?).

 

To make a long discussion short, we leave it up to you, as the parents, to decide what is acceptable*.

 

*Please note that the above does not apply to the Skate Park where use of helmets is mandatory, at all times, on all equipment, when using skates, scooters, boards, or bikes. Please BYO helmets as only limited helmets are available for hire.

 

OUTSIDE FOOD OR DRINK
Special conditions apply to catered parties, where we can allow outside non-perishable food, without a surcharge (pre-packaged food with a long life unrefrigerated). Why not pizza or hot chips or other hot food? There are so many reasons we do not allow outside hot food during our public sessions, but the key one relates to our Food Management program and how we must be able to assure the quality of perishable foods and the accept responsibility for a third party's handling of that food (it isn't personal - promise!).

 

Don't bring too much extra food as the kids tend not to eat a great deal during parties, as they are busy with the activity. If you want to "dress up" the table or if you want to go out of your way as a host, by all means bring a little extra along.

If do do feel like bringing in some additional drinks, that's fine but please no glass bottles, or large urns of drinks, or big eskies - all of these have introduced safety issues in the past. Cans of drink, juice packs, and plastic bottles should pose no problems, although as you may notice from the section below (BYO Cakes) we have limited refrigeration space, so we hope you don't mind keeping the drinks on the table.

 

BYO CAKES
We generally require the birthday cake (this normally applies to our "standard" parties) to be kept on the party table. As you have a table for the entire time that you are at the Centre (as opposed to a booth for a "limited time" as others do) and because of limited bench and refrigerator space, we often cannot look after the cake for you. Cakes are generally considered non-perishable and things like icing or cream filling have relatively long lives at room temperature (if they have been prepared correctly and refrigerated prior to the start of the session), but to be certain, check with person you purchased the cake from. Again, please note that we are unlikely to have room to refrigerate your cake for you.

 

You may BYO cake even with Deluxe Parties - just keep our ice cream cake for later or have two cakes!

 

SPECIAL FOOD NEEDS?
Whether because of personal preference or due to sensitivities or other reasons, many of our party children have special requirements with their food. We can usually work with the relevant person to find suitable alternatives, especially if we have advance warning. We can get into a bit of trouble if we have to prepare any special foods that we do not have ourselves (yet another example of Food Management) but we are always happy to work with you to get the best outcome.

 

CHANGING THE MENU?
We usually start preparing the hot food before you arrive, although we serve it about an hour after your arrival. Although at one time we offered a different menu we found that Hot Dogs were almost universally acceptable and introduced them as the standard item for all of our parties. However, "almost" is not completely, so if you can give us some advance warning, we can change some or all of the hot dogs to pies, pasties, or sausage rolls (all full size). We may still be able to change the menu at late notice but there could be additional charges that apply.

 

NON SKATING CHILDREN OR INFANTS
May we start by suggesting that we have had one-year-olds skating and 2-year-old hockey players. So, anyone can skate and few are too young. Having said that, we prefer to have everyone on skates to avoid children running around causing safety issues for themselves or others. Naturally, due to personal preference, development, motivation, concentration, or other reasons, not all children want to skate or even do skate. If you think that any guests (even your own children) may not want to skate or may be a "handful" it may be prudent to avoid bringing them. The other proviso is that everyone is normally charged entry to the centre, even non-skaters, so although we certainly allow non-skaters entry we do not recommend non-skating children attend - but we do understand that sometimes it's unavoidable.

 

PARTY TABLES AND SPACE
You have a table for the entire time that you are at the Centre (as opposed to being ushered in and out of a booth or a "party room" after just a brief sitting. Our standard tables easily hold about 10-15 children. If space permits we may be able to allocate more than one table, and if this is not possible we can usually fit in groups of 30 or more in the Skate Park's Lounge area which offers extra space and a quieter environment (usually) - It is located near our DJ both end of the Centre. (See note on use of the skate Park).

 

The rink can easily accommodate over 300 people but we have limited party tables, and a small kiosk, keeping our capacity to a maximum of about 6 or 7 parties, per session. Although we usually book out the tables near the kiosk first, we cannot guarantee where you will be located (i.e. kiosk or DJ end of the rink) but we do try to take into consideration various factors and personal preferences when we allocate tables. However, during busy sessions, we may have little choice.

 

DECORATING TABLES
Sometimes things that appear simple can get complicated. Decorations on the table itself may be possible but there are always safety considerations that may not be immediately obvious in terms of trip hazards, obstructions, issues with clothing getting caught, etc. We therefore ask that you try to keep any decorations to a minimum and take special care. Please ask if uncertain. Also please avoid "party poppers" or any items that may leave residue after use or that my become tangled in skates. Finally, please see above regarding OPENING OR STARTING TIME as we are unable to grant early access to "set up the table."

 

USE OF THE SKATE PARK
A little reminder; use of our Skate Park is generally considered a separate activity (unless specifically booked) and carries a small surcharge, although it may only be used by scooters, BMX bikes, skateboards, and aggressive skates (Sorry but NO rental skates or blades are permitted). Please remind your guests to avoid using the ramps in the skate part and if "only watching" to stay on the red floor, so that we avoid injury by or to skate park users.

 

DISCO FORMAT
Most may already know but sometimes people hold parties at the centre not having visited us before, so it is worth mentioning all of our public sessions run a "Disco" sessions.

 

White light is seldom seen as we try to keep the "Roller Disco" theme throughout the session. We usually use coloured lights, strobes, flashing LED lights, lasers, and play music videos. The format is intrinsic to our operation and expected by most of our customers so if it does not suit you we may not be a suitable venue for you after all (sorry about that).

 

Our videos or songs are all licensed so we cannot not play music you have downloaded. We have current APRA and PPCA licenses to play music and must abide by the relevant legislation.

 

We review and censor the music we play but censorship is a tricky issue and we do it in good faith, albeit we may not meet everyone's expectations. It should be noted that we have different play-lists for day or evening sessions and that our evening play-lists are a little more liberal than the daytime alternatives (as is the case with TV).

 

SHORTENED  OR ATYPICAL PARTY SESSION TIMES
Sometimes if you wanted to have a party for younger skaters, but work or other commitments only allow you time to come to a night session (7:30-10:30), it may be appropriate to run the party from 7:30-9:30, giving guests the "option" to stay until the end, but officially winding it up an hour early.  You may also consider 2 1/2 hour parties during any of the afternoon or night sessions, if they suit your group (e.g. 1:45-4:15 during our 1:30-4:30 afternoon sessions).  What about 90 minute parties?  For parties that run for less than two hours, you may find things a little rushed, especially for a public session.  If I have a 2-hour party during a 3-hour session, does that change the price.  As with general admissions to the centre, our pricing is session-based (i.e. for all or part of that particular session) as with cinemas or other activities, if you leave early or get there late, you just get diminished value - sorry.  What we have noticed, is that even when 2-hour parties are run during a longer session, things tend to "expand" or a number of guests stay to the end anyway.  The shortened party is really all about how you think the kids will cope or to do with timing and availability - certainly an option for some!

 

HAVE WE FORGOTTEN ANYTHING?
Don't hesitate to ask or ring back when you have thought of that "other" question. We are always happy to discuss things further.

 

Our info line number 0411 33 55 44 usually operates during office hours and throughout the weekend.   

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BIRTHDAY PARTY OR GROUP BOOKING INFORMATION (Group form further below)

Please email (skate@rollerway.com.au) or text/ring the following information to us (0411 33 55 44).  Or send a printed form - PDF, Doc, Docx, alternatives available.

Or just give us a call laugh

 

BIRTHDAY PARTY BOOKING FORM - conditions apply

Does not apply to private bookings

Full name of person making the booking

 

Full name of party person

 

Age of party person

 

Total number of guests expected
(including birthday person)

 

Party plan (Standard/Deluxe/Self Catered)
Please note some food restrictions apply

 

Home telephone number (just in case)

 

Mobile telephone

 

Date for party

 

Session time

 

Any special needs?  Any extra information required or further questions?

 

 

More at: https://www.rollerway.com.au/Party-Group-Information#Parties 

We will get back to you ASAP but please allow 24 hours for a reply

 

GROUP BOOKING FORM  - conditions apply

No need to book for groups of less than 10 people

Does not apply to private bookings

Full name of person making the booking

 

Name of Club or Group

 

Is this a special event?

E.g. "end of term/season"

 

Total number of guests expected
How many non-skating leaders attending?

 

Just coming in for a skate only?

Different conditions apply if you need to book a table or are bringing in outside food.

 

Club/School telephone number (landline)

 

Mobile telephone

 

Date for booking

 

Session time

 

Any special needs?  Any extra information required or further questions?

 

 

More at: https://www.rollerway.com.au/Party-Group-Information#Parties 

We will get back to you ASAP but please allow 24 hours for a reply

 

Please email (skate@rollerway.com.au) or text/ring the above information to us (0411 33 55 44).  Or send a printed form - PDF, Doc, Docx, alternatives available.

Or just give us a call laugh

 

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